Payments, Shipping & Returns

Orders are usually shipped within two business days after payment is received, unless the item is not available, in which case you will be notified by our customer service team. Business days are Monday to Friday and exclude major holidays and any day our carriers do not ship.

We require a physical address for your order. We cannot ship to a PO Box.

All orders within Australia are shipped with couriers. Orders outside Australia are shipped via UPS or FedEx.

Please allow 1 to 10 days for shipments to arrive, sometimes longer when couriers are busier than usual.

International deliveries may take longer due to customs clearance.

Any shipment refused, or sent to the wrong address by a customer, will be refunded minus our actual shipping charges — once the product has been returned to Silent Party in good condition.

Online payment options are Visa, MasterCard and direct deposit.

If you have any questions about a specific payment option, please contact us at info@silentparty.com.au.

If you are dissatisfied with your purchase for any reason within the first 7 days, contact us by email to discuss. You may be able to return the product for a refund of the purchase price.

If you have any problems with your product within the first 60 days, send the product back and we will send out a replacement at no charge. Shipping charges are not refunded, and return shipping is at the customer’s expense.

Our customer service department must be advised of a return before it will be accepted.

Any item showing avoidable physical damage cannot be accepted. If a product has missing parts we will gladly exchange the items returned, but where a refund is requested there will be deductions for the missing pieces, including the box and manuals. The product must be returned in its original packaging for a full refund.

Email info@silentparty.com.au to start a return and we will give you the return address.

Ship the product back using a carrier of your choice, including your name, address and contact number with it.

Once received we will check the goods over, then issue your refund or ship your replacement promptly.

Please send returns only to the address our customer service staff give you. Returns sent elsewhere may be delayed or refused. Return shipping is the customer’s responsibility, so we strongly advise a reliable carrier that provides tracking, and that you insure the item — we cannot be held liable for items damaged or lost on their way back to us.

Refunds are processed promptly once the product is returned and accepted, and are made to the original payment method. We process refunds quickly at our end, but your bank may take additional time to put the money back into your account.

Exchanges are shipped promptly once checked. Unless you ask us to change it, the replacement goes to the original shipping address on the order, and you will receive a new tracking number.