Distribution by Silent Party Pty Ltd
Payments, Shipping & Returns Policy
Orders are usually shipped within two business days after payment is received, unless the item is not available, in which case you will be notified by our customer service team. Business days are considered Monday through Friday and exclude all major holidays and any days that our carriers do not ship. We require a physical address for your order; we cannot ship to a PO Box.
All orders within Australia are shipped with couriers. If you are ordering outside Australia, your orders will be shipped via UPS or FedEx.
Please allow 1 to 10 days for shipments to arrive. Sometimes longer due to couriers being busier than usual.
International deliveries may take longer, due to customs clearance.
Package Refusals or Wrong Address
Any shipment that is refused or sent to the wrong address by a customer will be refunded minus our actual shipping charges. Only once the product has been returned to Silent Party in good condition.
If you are dissatisfied with your purchase for any reason within the first 7 days contact us to discuss. You may be able to return the product and receive a refund of the product purchase price.
See return process below.
Online Payment Options
• Visa • MasterCard • Direct Deposit
If you have any questions regarding specific payment options please don’t hesitate to contact us.
For all queries please email: firstname.lastname@example.org
If you are dissatisfied with your purchase for any reason within the first 7 day, contact us via email to discuss. You may be able to return for a refund of the purchase price.
If you have any problems with your product within the first 60 days, send back the product and we will send out a replacement for no charge. Shipping charges will not be refunded; return shipping costs are at the customer’s expense.
• Send an email to: email@example.com
• Ship the product back to us using a carrier of your choice. Make sure to include your detail, name, address and contact number.
• Once received, we will check over the goods.
• You will then receive your refund or have your replacement shipped promptly.
If you have any additional questions please feel free to e-mail our customer service department.
Notify Our Customer Service Department
Our customer service department must be advised of a return before it will be accepted.
Please note that any item that shows avoidable physical abuse cannot be accepted. If your product has missing parts we will be glad to exchange the items that are returned, but if a refund is requested there will be deductions for the missing pieces (including the box and manuals). The product must be returned in its original packaging for a full refund.
When returning an item to us please be sure to send it to the return address given to you by our customer service staff. Returns sent to an address other than the one provided may experience delays in processing or refusal. Return shipping is the responsibility of the customer so we strongly advise using a reliable carrier that will provide a tracking number. In addition, we suggest that you insure the item, as we will not be held liable for damaged or missing items. If you send your package with a reliable carrier, pack it well and fully insure it, you shouldn’t have any problems. Please be sure to include your name and contact details, on or in the box. Feel free to contact our customer service department with any return shipping questions.
Refunds are processed promptly once the product is returned and accepted. The refund will be made to the original payment method of the order. Please note that while we process the refund on our end quickly it may take your bank additional time to process into your account.
All exchanges will be shipped promptly after being checked. If no change of address is requested the replacement item will be shipped to the original shipping address on the order. You will receive a new tracking number for the replacement.