Terms & Conditions

Distribution by Silent Party Pty Ltd
Payments, Shipping & Returns Policy

SHIPPING

Orders are usually shipped within 48hrs, (unless the item is not available, in which case you will be notified by our customer service team). Business days are considered Monday through Friday and exclude all major holidays and any days that our carriers do not ship. We require a physical address for your order; we cannot ship to a PO Box.
All orders within Australia are shipped via TNT. If you are ordering outside Australia, your orders will be shipped via UPS or FedEx.

Transit Times

Please allow 1 to 10 days for shipments to arrive.

International deliveries may take longer, due to customs clearance.

Package Refusals or Wrong Address

Any shipment that is refused or sent to the wrong address by a customer will be refunded minus our actual shipping charges. Only once the product has been returned to Silent Party in good condition.

PAYMENTS

Online Payment Options

• PayPal (Verified) • Visa • MasterCard

If you have any questions regarding specific payment options please don’t hesitate to contact us.

E-Mail

For all queries please email: info@silentparty.com.au

Phone

Free call (Australia only): 1800 4 SILENT (1800 474536) International: +61 7 5511 9547
Silent Party Pty Ltd refund/exchange policy 2012

RETURNS

If you are dissatisfied with your purchase for any reason within the first 7 days just send back the product and you will receive a refund of the product purchase price, with no questions asked. If you have any problems with your product within the first 60 days just send back the product and we will send out a replacement for no charge. Shipping charges will not be refunded; return shipping costs are at the customer’s expense.

Return Process

• Send an email to: info@silentparty.com.au

• Ship the product back to us using a carrier of your choice. Make sure to include your details.

• Receive your refund or have your replacement shipped promptly.

Please see the details about each step below for more information.

If you have any additional questions please feel free to call or e-mail our customer service department.

Notify Our Customer Service Department
Our customer service department must be advised of a return before it will be accepted.

Please note that any item that shows avoidable physical abuse cannot be accepted. If your product has missing parts we will be glad to exchange it but if a refund is requested there will be deductions for the missing pieces (including the box and manuals). The product must be returned in its original packaging for a full refund.

Return Shipping

When returning an item to us please be sure to send it to the return address given to you by our customer service staff. Returns sent to an address other than the one provided may experience delays in processing or refusal. Return shipping is the responsibility of the customer so we strongly advise using a reliable carrier that will provide a tracking number. In addition, we suggest that you insure the item, as we will not be held liable for damaged or missing items. If you send your package with a reliable carrier, pack it well and fully insure it, you shouldn’t have any problems. Please be sure to include your name and contact details, on or in the box. Feel free to contact our customer service department with any return shipping questions.
Silent Party Pty Ltd refund/exchange policy 2012

REFUNDS

Refunds are processed promptly once product is returned and accepted. The refund will be made to the original payment method of the order. Please note that while we process the refund on our end quickly it may take your bank additional time to process into your account.

EXCHANGES

All exchanges will be shipped promptly after being checked. If no change of address is requested the replacement item will be shipped to the original shipping address on the order. You will not receive a new tracking number for the replacement but you are welcome to request one.